We want you and your pets to love every product from our store. However, if something isn’t right, please review our return and refund policy below.
1. Eligibility for Returns
- You have 14 days after receiving your item to request a return.
- To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.
- Non-returnable items include: perishable pet food, opened grooming products, gift cards, or custom items.
2. How to Initiate a Return
Contact us at [Your Email] with your order number, reason for return, and photos (if applicable).
We’ll provide you with return instructions and address.
3. Refunds
Once we receive and inspect the item:
- Approved returns will be refunded to your original payment method within 5-10 business days.
- We will notify you by email once your refund has been processed.
- Shipping costs are non-refundable unless the product arrived damaged or incorrect.
4. Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need to exchange a product, contact us first.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your bank or payment provider.
- If you still haven’t received it, contact us.
6. Shipping Returns
Customers are responsible for paying return shipping unless the return is due to our error. We recommend using a trackable shipping method.